User research
In 2015 we published a digital inclusion evaluation toolkit (“Evaluate IT”). Since then, the team has worked with members of the Digital Inclusion Research and Evaluation Working Group, organisations in local government, the charity sector and housing associations, to test …
Julia Churchill-Angus on further progress: In October last year, we launched a 6 month pilot of our Digital Inclusion Outcomes Framework Evaluate IT Toolkit. I’ve been blogging at intervals throughout the process to keep you up to date with our …
Since its conception back in 2014, a focus for our Digital Engagement (formerly inclusion) Research Working Group has been to understand and develop the ways that digital engagement is measured and recorded in the UK. To help address this, the …
The Digital Engagement online dashboard is now on the GOV.UK performance platform. Here’s what it is, why and how it was developed and how we’ll be iterating it. The government's cross-sector Digital Engagement Research Working Group has developed this new …
We are almost halfway through our six month Outcomes Framework and Evaluation Toolkit pilot process. Following our workshop in October, seven organisations signed up to use and test the Evaluation Toolkit to evaluate their own digital engagement projects. We’ve …
As part of our continuing work to review and refresh the Government Digital Inclusion Strategy, we have turned our focus to the end user: those people who are in need of or receiving digital inclusion support or training.
Today marks the launch of a Digital Inclusion Outcomes Framework.
As more services become digital by default, support needs to be in place for those people who cannot use them independently. 11m people in the UK currently lack digital skills and can’t use digital government services independently. Government will always …
A few weeks ago, members of the GDS Digital Inclusion and Assisted Digital team visited Castle House, a sheltered housing scheme that serves elderly and vulnerable people in Lambeth where they have created a “digital community”. The aim was to …
If you read our latest post, you’ll know that recently we have been doing a lot of interesting work around the relationship between digital inclusion and public libraries. As part of this, we thought it would be really helpful to …
